Print Urgent Ecommerce

Customer Relations Specialist Part Time - Boston, MA
Inside Sales Representative - Boston, MA

Customer Relations Specialist Part Time - Boston, MA

Our Company:

We are a company on a mission! PrintUrgent.com is the leading online, business-to-business printer in the nation. We offer a first class work place with a flexible work schedule, an MBTA/parking discount, health, dental, paid time off and holidays, and 401(k) w/ match. Our Boston office is located in the beautiful and fast growing Fort Point Channel area, just steps from South Station and directly behind the Boston Children's Museum.

Our company's goals are:

Excellence
First Class
First Place

Position Summary:

Learn from the experts! We are an ecommerce company/online printer looking to hire an intern or part time associate who has expertise in graphic design and wants to learn our business. This position will move around the sales and customer service team – from taking customer calls/inquiries to working on customer files to understanding prepress and production. If you have exceptional customer service skills and are well versed in the following graphic applications, we want to talk to you! Photoshop; Illustrator; InDesign; Acrobat (PDF Production); QuarkXpress; Freehand; CorelDraw; and Publisher.

Required Duties:

Answer and respond to inbound calls; emails; and/or faxes regarding sales; customer service; billing; and technical support issues, including but not limited to:
Product education; Processing orders; Retention efforts; Information requests; File preparation & upload; Downloading templates; and other print file problems.
Collect and input accurate customer data into the required systems.
Research and respond to escalated customer inquiries by coordinating efforts to ensure problems are resolved in a timely manner.
Follow all policies and procedures to ensure the highest level of customer satisfaction.
Explain complex issues to customers in order to create a level of understanding so as to help resolve all outstanding issues.
Understand the products offered to customers and the printing process.
Provide a positive, professional work attitude towards both customers and co-workers at all times.
Assist and provide back up support to all Customer Service Specialists.
Assist co-workers and team-members.
All other duties as assigned, including a willingness to travel.

Required Skills:

Knowledge of both Windows and Mac operating systems
Knowledge of the following graphic applications: Photoshop; Illustrator; InDesign; Acrobate (PDF Production); QuarkXpress;
Freehand; CorelDraw; and Publisher
Project Management skills
Enjoy working with people
Multi-Tasking and the ability to prioritize
Basic math skills
Excellent written and verbal communication skills with the ability to type with high accuracy
Organized with great attention to detail
Flexible; enthusiastic; high energy; and the ability to work in a fast paced, rapidly growing environment
Working knowledge and ability to articulate print & design issues and resolutions

Required Experience:

Experience using E-mail and the Internet
Experience using Microsoft Word and Excel
Previous Sales; Customer Service; and Technical Support (Telephone/Email) experience

Education:

Current candidate of an Associates and/or Bachelor degree program
Undergraduate or Associates degree or related work experience preferred

Submit Your Resume:

You can submit your resume via fax - 617.268.3172 - or email - careers@PrintUrgent.com

PrintUrgent.com is an equal opportunity employer committed to offering employment opportunities without regard to sex, race, national origin, sexual orientation, religion, veteran status, or any other basis protected by law.

Inside Sales Representative - Boston, MA

Our Company:

We are a company on a mission! PrintUrgent.com is the leading online, business-to-business printer in the nation. We offer a first class work place with a flexible work schedule, an MBTA/parking discount, health, dental, paid time off and holidays, and 401(k) w/ match. Our Boston office is located in the beautiful and fast growing Fort Point Channel area, just steps from South Station and directly behind the Boston Children's Museum.

Our company's goals are:

Excellence
First Class
First Place

The Position:

As an inside sales representative for this growing, online printing company, you will be responsible for contacting targeted businesses and vertical markets to prospect, develop and close new accounts and achieve monthly and quarterly sales goals. Previous experience with inside sales positions, including experience with high volume telemarketing and ability to build and maintain relationships with clients is required. We offer a competitive base salary and an attractive bonus plan, great working environment and opportunities for career growth and stability.

Required Duties and Responsibilities:

Qualify, develop and close business opportunities for PrintUrgent.com
Create a consistent and sustainable pipeline of business opportunities
Achieve revenue quota, pipeline, forecast and customer satisfaction
Generate new business opportunities for our products and services
Work with assigned vertical markets; identify opportunities in the target market to acquire and develop customers
Develop, manage, and report on a sales pipeline within the territory
Work with Channel Partners/Resellers to identify and develop new business opportunities

Education:

Bachelors Degree Preferred

Required Experience:

Exceptional prospecting/cold calling ability
Strong telephone, oral, and written communications skills
Develop rapport with others; recognize, build and maintain long-term associations based on trust Attention to detail
5+ years experience in account management/inside sales
Excellent negotiation skills using techniques such as active listening
Experience in telephone sales or business development with proven track record of achieving revenue quota
Ability to foster team orientation with counterparts
Ability to speak articulately and credibly
Foster customer satisfaction

Submit Your Resume:

You can submit your resume via fax - 617.268.3172 - or email - careers@PrintUrgent.com

PrintUrgent.com is an equal opportunity employer committed to offering employment opportunities without regard to sex, race, national origin, sexual orientation, religion, veteran status, or any other basis protected by law.